Know your rights & responsibilities

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the website eklaz.com (the “Site”) and the services provided by E-Klaz Profit Ltd (“E-Klaz”, “we”, “us” or “our”), a company registered in England and Wales with its registered address at Regus House, Victory Way, Admiral Park, Crossways Business Park, Dartford, England, DA2 6QD.By accessing the Site or engaging our services, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not use the Site or our services.

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2. About Our Services

E-Klaz is an international education consultancy. We assist students with university admissions, visa processing, scholarship applications and pre-departure preparation for study destinations including the United Kingdom, United States, Canada, Australia and others.

Our role is advisory. We guide and support students through the application process, but we want to be upfront about what that means in practice:

• We cannot guarantee admission to any university, college or programme. Admissions decisions are entirely at the discretion of the institution concerned.
• We cannot guarantee that any scholarship, bursary or financial aid will be awarded. These are subject to eligibility criteria and funding availability set by the awarding body.
• We cannot guarantee the outcome of any visa application. Immigration decisions rest with the relevant government authority.

What we can promise is that we will use our experience, knowledge and professional networks to give you the strongest possible chance of a positive outcome.

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3. Eligibility

You must be at least 18 years old to enter into a service agreement with us. If you are between 13 and 17, a parent or legal guardian must agree to these Terms on your behalf and be involved throughout the engagement. We do not provide services to anyone under the age of 13.

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4. Your Responsibilities

When you work with us, we rely on you to:

• Provide accurate, complete and truthful information — including academic records, identification documents and personal details. Inaccurate information may lead to application rejections or visa refusals, and we cannot be held responsible for outcomes that result from incorrect data you have supplied.
• Respond to our requests for information and documentation in a timely manner. Delays on your side can affect deadlines that are beyond our control.
• Pay any agreed fees on time and in accordance with the payment terms we have set out for your particular engagement.
• Comply with the requirements and deadlines of the institutions, embassies and bodies to which you are applying.

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5. Fees and Payment

Our fees vary depending on the scope of services you require. Before we begin work, we will provide you with a clear breakdown of costs, and no charges will be applied without your agreement.

• Payment terms, methods and any instalment arrangements will be confirmed in writing (by email or in a service agreement) before services commence.
• All fees are quoted in British Pounds (GBP) unless stated otherwise.
• Third-party costs — such as university application fees, visa fees, courier charges, credential evaluation fees and test registration fees — are your responsibility and are not included in our consultancy fees unless expressly stated.

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6. Refunds and Cancellations

If you wish to cancel your engagement with us:

• Cancellations made before we have started substantive work on your case will be eligible for a full refund, less any reasonable administrative costs already incurred.
• Once work has commenced (for example, if we have begun preparing your applications or liaising with institutions on your behalf), refunds will be assessed on a case-by-case basis depending on how much work has been completed.
• Fees paid in relation to third-party charges that have already been incurred are non-refundable.
• If you believe you are entitled to a refund, please email us at info@eklaz.com and we will review your case fairly and promptly.

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7. Intellectual Property

All content on the Site — including text, graphics, logos, images and page layouts — is owned by or licensed to E-Klaz Profit Ltd and is protected under copyright, trademark and other intellectual property laws.

You may view and print content from the Site for your own personal, non-commercial use. You may not reproduce, distribute, modify or republish any material from the Site without our prior written permission.

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8. Use of the Website

When using our Site, you agree not to:

• Use it for any purpose that is unlawful or prohibited by these Terms.
• Attempt to gain unauthorised access to any part of the Site, its servers or any connected systems.
• Introduce viruses, malware or any other harmful code.
• Scrape, data-mine or harvest information from the Site by automated means without our permission.
• Use the Site in any way that could damage, disable or impair its operation or interfere with other users’ access.

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9. Disclaimer of Warranties

We make every effort to keep the information on our Site accurate and up to date, but we provide it on an “as is” basis. We do not warrant that:

• The Site will be available at all times or free from errors or interruptions.
• The content is free from inaccuracies, omissions or typographical errors.
• The Site is free from viruses or other harmful components (though we take reasonable precautions).

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10. Limitation of Liability

To the fullest extent permitted by law:

• E-Klaz shall not be liable for any indirect, incidental, consequential, special or punitive damages arising from your use of the Site or services, including (but not limited to) loss of data, loss of profits, loss of opportunity or damage to reputation.
• Our total liability in connection with any claim arising from our services shall not exceed the total fees you have paid to us for the specific service giving rise to the claim.
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.

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11. Third-Party Links

Our Site may contain links to external websites that are not operated or controlled by us. We include these for convenience and informational purposes only. We are not responsible for the content, privacy practices or availability of those sites, and linking to them does not imply endorsement.

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12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. If a dispute arises in connection with these Terms or our services, we will try to resolve it informally first. If that is not possible, the courts of England and Wales will have exclusive jurisdiction.

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13. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision will be severed and the remaining provisions will continue in full force and effect.

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14. Changes to These Terms

We reserve the right to update or amend these Terms at any time. Changes become effective as soon as they are posted on this page. We encourage you to check back periodically so you are aware of any updates. Your continued use of the Site after changes have been posted constitutes your acceptance of the revised Terms.

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15. Contact Us

E-Klaz Profit Ltd‍‍

Regus House, Victory Way, Admiral Park, Crossways Business Park, Dartford, England, DA2 6QD
Email: info@eklaz.com
Phone: +44 203 239 8420
Website: eklaz.com