Our commitment to your data protection

1. Who We Are

E-Klaz Profit Ltd (“E-Klaz”, “we”, “us” or “our”) is a private limited company registered in England and Wales. Our registered address is Regus House, Victory Way, Admiral Park, Crossways Business Park, Dartford, England, DA2 6QD. We operate the website eklaz.com and provide international education consultancy services — helping students with university admissions, visa processing, scholarship applications and pre-departure preparation across the UK, US, Canada, Australia and other study destinations.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, E-Klaz Profit Ltd is the data controller responsible for your personal data.

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2. What Information We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

Information You Give Us Directly

• Full name, date of birth, nationality and gender
• Email address, telephone number and postal address
• Passport or identity document details (where required for visa or admissions support)
• Academic records — transcripts, certificates, test scores, personal statements and references
• Employment or financial information relevant to scholarship or visa applications
• Any other details you choose to share via our enquiry forms, email, WhatsApp, phone calls or in-person consultations

Information We Collect Automatically

• IP address, browser type, operating system and device information
• Pages visited, time spent on pages and referral source
• Cookies and similar tracking technologies (see our Cookies Policy for full details)

Information from Third Parties

Occasionally we receive information from partner institutions, referral agents or social media platforms (for instance, if you reach us through a Facebook or Instagram advert).

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3. Eligibility

We process your personal data for the following purposes:

• Providing our services — assessing your eligibility, preparing and submitting applications to universities and colleges, assisting with visa documentation and scholarship applications.
• Communicating with you — responding to enquiries, sending updates on your application progress, and providing pre-departure guidance via email, phone or WhatsApp.
• Marketing — with your consent, sending you newsletters, event invitations and information about our services. You can opt out at any time.
• Improving our website and services — analysing traffic patterns and user behaviour to make our site more useful and our consultancy more effective.
• Legal and regulatory compliance — meeting obligations under UK law, including tax, anti-fraud and immigration-related record-keeping requirements.

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4. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

• Contract — processing is necessary to deliver the consultancy services you have engaged us to provide.
• Consent — where you have opted in to receive marketing communications or where we process special category data (such as health information for a visa application).
• Legitimate interests — improving our services, maintaining security and running our business effectively, provided this does not override your rights.
• Legal obligation — where we must process data to comply with a legal requirement.

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5. Who We Share Your Data With

We do not sell your personal data to anyone. We may share it with:

• Universities, colleges and educational institutions as part of your application
• Government bodies and embassies where required for visa processing
• Trusted third-party service providers — for example, our CRM platform (HubSpot), email delivery services, payment processors and IT support contractors — all of whom are bound by appropriate data protection agreements
• Professional advisers (lawyers, accountants) where necessary
• Law enforcement or regulatory authorities if required by law

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6. International Transfers

Some of the universities and service providers we work with are located outside the United Kingdom. When we transfer your data internationally, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO) or transfers to countries with an adequacy decision.

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7. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy. As a general guide:

• Active client records — for the duration of our engagement plus six years afterwards (to cover potential legal claims).
• Enquiry data (where you did not go on to use our services) — up to two years.
• Marketing consent records — until you withdraw your consent.
• Website analytics data — typically 26 months.

After these periods, we securely delete or anonymise the data

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8. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data and receive a copy of it.
• Rectify inaccurate or incomplete data.
• Erase your data in certain circumstances (the “right to be forgotten”).
• Restrict or object to certain types of processing.
• Data portability — receive your data in a commonly used, machine-readable format.
• Withdraw consent at any time where we rely on consent as our legal basis.

To exercise any of these rights, please email us at info@eklaz.com. We aim to respond within one calendar month.If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

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9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. These include encrypted connections (SSL/TLS) on our website, access controls within our internal systems and staff training on data handling.

No method of electronic transmission or storage is completely secure, so while we do our best to protect your information, we cannot guarantee absolute security.

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10. Children’s Privacy

Our services are primarily aimed at students aged 16 and over. We do not knowingly collect personal data from children under 13. If you are aged between 13 and 17, we encourage a parent or guardian to be involved when providing us with your information. If we learn that we have collected data from a child under 13 without appropriate parental consent, we will delete it promptly.

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11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. When we do, we will revise the “Effective Date” at the top and, where changes are significant, we will make reasonable efforts to let you know (for instance, via a notice on our website or by email).

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12. Contact Us

E-Klaz Profit Ltd

Regus House, Victory Way, Admiral Park, Crossways Business Park, Dartford, England, DA2 6QD
Email: info@eklaz.com
Phone: +44 203 239 8420
Website: eklaz.com